Your Turo guests get a real answer
within minutes. Even at 3am.
An AI guest assistant that holds a real conversation with every guest, reads every message, answers in the guest's own language, hands out lockbox codes only when it is safe to, and escalates the things a human should actually decide.
Measured on our own fleet, in live operation since June 2026.
See pricing How onboarding worksThe messages that cost you money arrive when nobody is working
A guest lands at 6:40am and cannot find the lockbox. Another is forty minutes from returning at 10pm and asks where to leave the key. A licence sits unverified two hours before pickup. Each of those is a trip, a review, or a rebooking, and each lands outside the hours a part-time assistant is at a desk.
Covering every hour of every day is 720 staffed hours a month. That is more than four full-time people before anyone takes a holiday. Guest messages are answered 24/7, every day, and anything that needs a decision, like claims, damage, disputes or safety, reaches your team immediately, any hour.
Every guest message, handled unattended
Answers in the guest's language
Whatever language the guest writes in, grounded in your own policies: the fuel grade for that specific car, your parking rules, your office hours. It does not invent answers, and it will not quote a figure it cannot verify.
Keys and lockbox codes, gated
Lockbox, keyless entry or in-person handoff: each guest gets the steps for that car. Codes go out only in a tight window before the trip starts, never earlier, and never before the driver's licence is verified. Guests who push for early access get routed to a trip change instead.
Licence nudges before pickup
Guests are reminded to upload well ahead of the trip, because verification takes time and a last-minute upload leaves them standing at the car.
Return instructions before drop-off
Sent ahead of the trip end with the current box and code, re-checked at the moment of sending, because cars get moved between boxes mid-trip and stale instructions send a guest to the wrong place.
Escalates what it should not touch
Claims, damage, accidents, money disputes and safety issues never receive an automated answer. They reach your team with guest, vehicle, plate, trip times and the conversation so far already assembled, and it keeps nudging until someone picks them up.
Flags bad guests with evidence
Damage refusal, abuse, theft and denied prohibited use are recorded with a quoted line from the thread, so your ratings stop them rebooking. A heated billing dispute does not count. That is a disagreement, not a bad guest.
When Turo changes the rules, your answers change with them
Turo moves the goalposts regularly: late-return fee tiers, cancellation windows, mileage and distance limits, cross-border rules, check-in requirements, and the terms of service underneath all of it. A host running their own templates finds out when a guest quotes a policy back at them that is six months out of date.
Policy changes folded in
Turo policy and Terms of Service updates are tracked and written into the rule set your system answers from, so guests get the current position and not last season's.
Every answer carries its source
Each policy rule is tagged with where it came from and when it was last checked. Anything unverified is never quoted to a guest as fact.
You are told what changed
When a change affects how your guests are answered, or what it will cost you, it comes to your channel in plain language, not buried in a changelog.
Guests notice the difference
Five-star reviews collected while this system was handling every guest message. These are the ones that mention the communication itself.
"The team was responsive and answered any questions I had with speed. Wonderful experience!"Five stars · July 2026
"Excellente communication et très réactifs."Cinq étoiles · juillet 2026
"Seamless transaction. Very quick to answer any questions I had."Five stars · July 2026
"Communication facile et feed-back rapide de l'hôte. Je vais louer à nouveau ce véhicule."Cinq étoiles · juillet 2026
"Good pickup and communication from Host. Thanks!"Five stars · July 2026
"Hôte réactif et processus de location simple. Je recommande !"Cinq étoiles · juillet 2026
"Service impeccable, rapide à répondre, aucune critique !"Cinq étoiles · août 2026
"Hôte très réactif en cas de problème et très pro."Cinq étoiles · juillet 2026
"Easy communication and pick up / drop off easy."Five stars · June 2026
Volume pricing. The more cars you run, the less each one costs.
Each rate applies only to the cars inside its band, so adding a car never raises the price of the ones before it.
| Your first 10 cars | $39 each |
| Cars 11 to 30 | $25 each |
| Cars 31 to 75 | $15 each |
| Every car after 75 | $10 each |
10 cars = $390 · 30 = $890 · 75 = $1,565 · 100 = $1,815 per month
- Guest messages answered 24/7, every day
- Replies in the guest's own language
- Lockbox codes released only after the licence check clears
- Licence reminders before pickup, return instructions before drop-off
- Claims, damage, disputes and safety go straight to your on-call person by push notification and email, any hour, with the full context attached
- Everything else in a regular digest to your channel or inbox
- Turo policy changes folded into your answers as they happen
- Every review read for hidden mechanical or condition issues and routed to you or your shop
- Maintenance and cleanliness sub-ratings watched, so a slipping score is flagged before it costs bookings
- Monthly breakdown of recurring complaints by car and model
- A reply to every review in the guest’s language, and every guest rated before Turo’s 10-day deadline
- A local number in your market, unlimited cars
- Hours, address and directions in English, Spanish or French
- Lockbox and “can’t find the car” calls ring your on-call person
- Spam blocked, every call recorded, transcribed and posted to your channel
Prices in USD plus applicable tax. Four-month initial term, monthly after.
Three days in the shadows, then it speaks for you
Connect: 90 minutes, guided
Your Turo host account and a mail address for Turo notifications. We import your vehicle list, lockbox sheet and pickup addresses, and set up your private channel.
Capture your rules: same session
Fuel grade per car, parking, office hours, who at reception hands over keys, delivery points, and who on your team hears about what. This becomes your policy file. Yours, not a copy of ours.
Three-day shadow period: nothing is sent to a guest
We read back through your past guest conversations to learn how you already answer, then for three days every new reply is drafted into your channel for approval instead of being sent. You correct the ones that are wrong, and each correction is written into your policy file.
Go live in stages
Routine questions and return reminders first. Lockbox codes stay manual until you have watched the licence gate hold on your own trips.
Thirty-day review
Tune the rules, then it runs.
The shadow period is the point. You are handing an AI assistant your guest relationships and your lockbox codes. You should not have to take that on trust, so it earns the permission to send in front of you, on your own bookings, before it ever speaks to a customer.
Your own private channel. Nothing to install, nothing to learn.
You get a private channel of your own, set up and run by us. Your fleet only. No other host can see it, and you see nothing but your own. Your staff join from their phones the same afternoon, and there is no software for you to administer.
Everything in one place
Licence checks, delivery handoffs, claims and escalations all arrive in the same channel, tagged to the people you nominate.
Nothing arrives bare
An escalation includes the guest, vehicle, plate, reservation, trip times and what has already been said, so whoever picks it up is not starting from a blank screen.
No setup on your side
No workspace to create, no integrations to authorise, no IT involvement. We send one invite link and your team is in.
An AI assistant, supervised, that knows what not to touch
This is an AI assistant backed by a real team, and we say so, to you and to any guest who asks. It answers routine questions on its own and deliberately refuses the rest, because claims, damage, disputes and safety are decisions a human should own.
What makes it work is not that it is clever. It is that everything it knows about your fleet comes from rules you approved during onboarding, and every guardrail in it exists because something went wrong once on a real trip and never went wrong again. You inherit that on day one instead of learning it on your own guests.
Book a walkthroughTuro guest messaging, answered
What is the Turo Guest Response System?
An AI guest assistant for Turo hosts that chats with guests in real time, not a scheduled-message tool. It reads every guest message, answers in the guest's own language from rules you approve, sends lockbox codes only after the licence check clears, and sends claims, damage, disputes and safety issues to your team.
How does it connect to my Turo account?
In a 90-minute guided session we connect your Turo host account and a mail address that receives your Turo notifications, import your vehicle list, lockbox sheet and pickup addresses, and set up your private channel.
Does it handle lockboxes and keyless entry?
Yes. Whether a car is handed off with a lockbox, keyless entry or in person, the guest gets the steps for that car. Codes go out only in a tight window before the trip starts, and never before the driver's licence is verified. Lockbox codes stay manual during go-live until you have watched the licence check hold on your own trips.
What does it refuse to answer?
Claims, damage, accidents, money disputes and safety issues never get an automated reply. They go to your on-call person with the guest, vehicle, plate, trip times and conversation already attached.
How much does it cost?
Volume pricing per car per month in USD: $39 each for your first 10 cars, $25 for cars 11 to 30, $15 for cars 31 to 75 and $10 for every car after that. A 75-car fleet is $1,565 a month. Review Insights is $79 a month for the whole account, and the Guest Phone Line is $49 a month per number. No setup fee.
Is there a contract?
A four-month initial term, then month to month.
How long until it answers my guests on its own?
After a three-day shadow period where every reply is drafted to your channel for approval, it goes live in stages: routine questions and return reminders first, lockbox codes last.
Tell us about your fleet
We come back to you within one business day, and we will tell you straight if it is not a fit for how you operate.